Discover a seamless reservation process at El Pollo Loco, located at 11870 Santa Monica Blvd, Los Angeles, United States, through our user-friendly platform. Treat your palate to heavenly cuisine. Secure a culinary journey by dialing +13108207924.
Monday 09:30 - 22:00
Tuesday 09:30 - 22:00
Wednesday 09:30 - 22:00
Thursday 09:30 - 22:00
Friday 09:30 - 22:00
Saturday 09:30 - 22:00
Sunday 11:00 - 21:30
Horribler customer service. Said a male cashier when my order was finished and he said they were still preparing it. I waited for my name to be called, but never was. I had to go back to the counter when the lady turned around and the cleaning started. The same male cashier noticed that I was back but not disturbing to help me. The lady held her back to me, so I had to call her attention. When I asked again if my order was ready, she acted as if she didn't know I was here for the pickup and gave me the bag sitting there. I often come here, so it is not surprising that the woman who gives the orders acted as she did. They really need to withdraw their employees through customer service, especially those who interact with the public. I would like to mention that I was contacted by the store about what happened, but I would like to write another review of my experience. This is not the first time their service was back, but after this experience I will not come back to this place.
I like El Pollo Loco but this particular store has serious quality control problem. The chicken are frequently dry and/or over burnt. The Spanish rice is always mixed with hard/tough grain and their cilantro and avocado looks like rotten most of time. Come on, you can do much better. El Pollo Loco is used to be my favorite chicken restaurant.
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